Every guide is an instant PDF download — yours the moment you check out.

Shipping policy

 

Shipping & Delivery Policy

Kitchen Table Guides sells digital products only. This page explains how they reach you.

1. Digital products only

Everything we sell is a digital download — PDF guides, workbooks, and printables. We do not sell, manufacture, or ship physical goods. There are no packages, no postal delivery times, and no shipping fees. Nothing will arrive in the mail.

2. How delivery works

When your payment is confirmed, a download link is emailed to the address you entered at checkout. Depending on your device, you may also be able to download the files directly from the order confirmation page.

3. Delivery times

Delivery is instant. Your link is generated and sent the moment payment clears — no processing days, no business hours, no weekend delays. Files are available 24 hours a day.

4. Shipping costs

There are none. Because there is no physical item to send, you will never be charged shipping, handling, or postage.

5. International orders

Our guides are available worldwide. There are no international shipping rates, no border delays, and no customs duties, because nothing physical crosses a border. Depending on where you live, sales tax or an equivalent digital-goods tax may be calculated and added at checkout. That is a tax, not a shipping fee.

6. Download links and long-term access

  • Save your files. We strongly recommend downloading your PDFs to your device or cloud storage as soon as you receive them. Once saved, the files are yours to keep and reprint permanently.
  • Links may expire. For security, download links expire after a period of time or a set number of downloads. This limits the link, not your ownership of the guide.
  • We will always reissue. If your link expires, or you lose the files, email us with the address you used at checkout and we will send a fresh link free of charge, with no time limit on that offer.

7. If your email never arrived

If you have checked out but nothing has arrived within 15 minutes:

  1. Check spam, junk, and promotions. Automated emails with download links are often filtered. Search your inbox for "Kitchen Table Guides".
  2. Check the address on your receipt for a typo.
  3. Confirm the payment went through rather than failing or pending.
  4. Email us at support@kitchentableguide.com with your order number and we will resend the files manually.

8. Problems with your files

If a PDF will not open, appears corrupted or incomplete, or you received the wrong guide, contact us and we will replace it at no cost. A broken download is our responsibility to fix, and it is separate from our refund policy — you paid for a guide you can actually open, and that part is on us.

9. Refunds

All sales are final. Because delivery is immediate and a digital file cannot be returned, we do not offer refunds, exchanges, or partial credits, and orders cannot be cancelled once placed. The full reasoning is in our refund policy.

10. Contact

Kitchen Table Guides

  • Email: kitchentableguide@zohomail.com
  • Response time: within one business day, and always within two